LODGING OF COMPLAINT
↓
ACKNOWLEDGEMENT & REVIEW
Complaint will be acknowledged within 48 hours and taken up for review by the Nodal officer.
↓
RESOLUTION BY THE COMPANY
Complaint will be examined internally, and resolution will be provided within 30 days from the date of complaint.
↓
Is the Complaint resolved to your satisfaction?
✓ YES
Complaint successfully resolved.
Process Ends.
✗ NO
↓
ESCALATION TO RBI OMBUDSMAN
Escalate within
1 year from expiry of 30 days:
Email:
crpc@rbi.org.in
CMS Portal:
cms.rbi.org.in
Toll-Free: 14448
9:30 AM – 5:15 PM | Hindi, English & Regional Languages
↓
RBI OMBUDSMAN REVIEW
Complaint will be reviewed by the RBI Ombudsman and appropriate resolution will be provided.
↓
End of Process
